Question 1

What is Briefly.?

Accepted Answer

Briefly. transforms your voice into professionally formatted consultation letters in minutes. Simply record your consultation, review your letter, and send it with confidence. Built by clinicians, for clinicians.

Question 2

How does Briefly. work?

Accepted Answer

It's simple: (1) Record your consultation or dictate your letter (3 minutes average), (2) Briefly. transcribes and structures your content into a professional letter format, (3) Review and edit the generated letter with our intelligent editor, (4) Send directly to your referrer or export to your practice management system. Every fact is traceable to your transcript.

Question 3

Who is Briefly. for?

Accepted Answer

Briefly. is designed for medical practitioners across all specialties, from cardiology to psychiatry. Whether you're in private practice, public hospitals, or telehealth, Briefly. adapts to your workflow and writing style.

Question 4

Do I need any special equipment?

Accepted Answer

No special equipment needed. Briefly. works with any device that has a microphone: your computer, tablet, or smartphone. For best results, we recommend a quiet environment and a quality microphone. Standard device microphones work fine.

Question 5

How long does it take to create a letter?

Accepted Answer

Most clinicians record their consultation in 3 minutes or less. Briefly. generates your letter instantly. Review typically takes 1-2 minutes. Total time from recording to sending: under 5 minutes for most letters.

Question 6

How do I get started with Briefly.?

Accepted Answer

Briefly. is invitation-only while we run our pilot, so there is no self-serve signup. Request an invitation at briefly.health and we will email you a link that sets up your account. You sign in with Google, Apple or email, and your practice is created for you. Your free trial then runs for 14 days or 10 letters, whichever comes first. Record your first consultation, review the generated letter, and experience the difference. Briefly. guides you through each step.

Question 7

Does Briefly. work on mobile and tablet?

Accepted Answer

Yes. Briefly. is fully responsive and works on any modern device: desktop, laptop, tablet, or smartphone. You can record consultations, review letters, and send them from any device with a browser and microphone.

Question 8

How does Briefly. handle medical terminology?

Accepted Answer

Briefly. is trained on medical vocabulary across all major specialties. It recognises drug names, procedures, anatomical terms, and specialty-specific jargon. If you turn on style learning, Briefly. can also use your approved letters to follow your terminology preferences.

Question 9

How much does Briefly. cost?

Accepted Answer

Briefly. is $179/month for unlimited letters, with a 20% discount when billed annually ($149/month). Practice plans are available for multi-clinician teams. All plans start with a 14-day free trial including up to 10 letters. Cancel anytime.

Question 10

Is there a free trial?

Accepted Answer

Yes. The free trial runs for 14 days or 10 letters, whichever comes first, with full access to all features. Experience the full power of Briefly. risk-free.

Question 11

Can I cancel anytime?

Accepted Answer

Absolutely. There are no lock-in contracts. You can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period. We do not provide refunds for partial billing periods.

Question 12

Do you offer discounts for large practices?

Accepted Answer

Yes! We offer volume discounts for practices with 5+ clinicians. Contact our sales team at sales@briefly.health for custom enterprise pricing tailored to your practice needs.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and direct debit for enterprise customers. All payments are processed securely through Stripe.

Question 14

How does Briefly. compare to hiring a medical typist?

Accepted Answer

A medical typist typically costs $30–60 per letter and takes 24–48 hours for turnaround. Briefly. generates unlimited letters for $149–179/month with instant turnaround. For a clinician producing 20+ letters per month, Briefly. saves thousands of dollars annually while eliminating wait times.

Question 15

What happens when my free trial ends?

Accepted Answer

When your trial ends, after 14 days or 10 letters, whichever comes first, you can choose a monthly or annual plan to continue using Briefly. If you choose not to subscribe, you can export any letters created during the trial. Letters are deleted from Briefly after 30 days. Export to file them in your practice’s record system.

Question 16

Is Briefly. HIPAA compliant?

Accepted Answer

Briefly. implements healthcare privacy safeguards, including administrative, physical, and technical controls to protect sensitive information. Independent assurance work is in progress, and Business Associate Agreements (BAA) are available for eligible healthcare organizations.

Question 17

Where is my data stored?

Accepted Answer

Patient records and application data are stored in regional AWS data centres aligned with your operational jurisdiction. Some backend processing (transcription, letter generation) uses secure third-party providers under data protection agreements. All data is encrypted at rest with AES-256 encryption and in transit with TLS 1.3. Briefly. does not retain patient data beyond 30 days. We encourage you to export letters and recordings to your own devices or secure cloud storage. Region-specific compliance details are available at briefly.health/compliance.

Question 18

Is my data used for model training?

Accepted Answer

Absolutely not. Your patient data is never used to train models or any third-party systems. We maintain complete data isolation. This is a fundamental principle of our service and is clearly stated in our privacy policy and BAA.

Question 19

Is Briefly. secure for patient data?

Accepted Answer

SOC 2 Type II certification is on the roadmap. We run continuous automated monitoring (Sentry for errors, UptimeRobot for availability), keep an immutable audit log of every data access, and plan to commission an annual independent security review during our first audit cycle. All data is encrypted with AES-256 at rest and TLS 1.3 in transit, with mandatory MFA on every new device.

Question 20

Can I export or delete my data?

Accepted Answer

Yes. You have complete control over your data. You can export all your letters and transcripts at any time in multiple formats (PDF, DOCX, JSON). You can also request complete deletion of your data, which will be permanently removed within 30 days.

Question 21

Does Briefly. comply with regional privacy laws?

Accepted Answer

Yes. Briefly. complies with the privacy laws applicable to your operational region. For Australian users this includes the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs); a full breakdown lives at briefly.health/compliance/australia. Patient data is stored in regional AWS data centres and we maintain a comprehensive privacy policy available at briefly.health/legal.

Question 22

Do I need patient consent to record consultations?

Accepted Answer

Yes. You must obtain informed consent from your patient before recording any consultation. Briefly. provides a consent workflow to help you document this. Recording laws vary by jurisdiction. Check your local requirements. Briefly. stores consent records alongside each recording for your compliance documentation.

Question 23

Is my patient data safe?

Accepted Answer

Yes. The 2025 Deepgram report found 72% of enterprise buyers cite privacy and security as critical. Briefly. was built with this as the architectural foundation, not a feature. All data is encrypted at rest (256-bit AES) and in transit (TLS 1.3). Patient identifiers are stripped before Briefly. generates your letter — Briefly. never sees a real patient name. Recordings are automatically deleted after 30 days. Your data is never used for model training.

Question 24

Who can access my patient data within Briefly.?

Accepted Answer

Only you and authorised members of your practice can access your patient data. Briefly. uses role-based access controls and audit logging. Our engineering team cannot access decrypted patient data. All access is logged for compliance purposes.

Question 25

Does Briefly. support my medical specialty?

Accepted Answer

Yes! Briefly. is fluent in terminology, procedures, and documentation patterns across all major medical specialties including cardiology, orthopedics, psychiatry, dermatology, neurology, gastroenterology, and more. If you turn on style learning, Briefly. can also use your approved letters to follow your structure and tone.

Question 26

Can Briefly. learn my writing style?

Accepted Answer

Style learning is opt-in and off by default. If you turn it on in Settings, Briefly. can use your approved letters to follow your structure, tone, and formatting preferences. You can turn it off at any time, which deletes the style data derived from your letters.

Question 27

Will Briefly. sound like me or like a robot?

Accepted Answer

You set your preferred letter structure, greeting style, and sign-off from day one, and every letter is a draft you edit before it is sent. If you turn on style learning, Briefly. can also use your approved letters to follow your structure and tone.

Question 28

What if I don’t like the letter Briefly. writes?

Accepted Answer

You have full editorial control. Every letter is a draft until you approve it. You can edit inline, regenerate sections, or adjust the style. If you turn on style learning, Briefly. can use your approved letters to follow your preferences in future drafts.

Question 29

How accurate is the transcription?

Accepted Answer

Briefly. achieves high transcription fidelity, and confidence scores show you exactly where to focus your attention. Every statement is traceable back to your source transcript.

Question 30

Can I upload supporting documents?

Accepted Answer

Yes. You can upload lab results, imaging reports, referral letters, and other clinical documents. Briefly. automatically extracts relevant information and incorporates it into your letter, with all facts traceable to their source.

Question 31

Does Briefly. integrate with my practice management system?

Accepted Answer

Briefly. is building integrations with major practice management systems including Best Practice, Medical Director, and Genie (coming soon). Currently, you can export letters via secure email, or download and import into your PMS manually. Enterprise customers can request priority access or custom integrations.

Question 32

Can I customize letter templates?

Accepted Answer

Yes. Create unlimited custom templates for different letter types (consultation letters, discharge summaries, referral letters, etc.). Set default structures, mandatory sections, and custom headers/footers. Templates are shareable across your practice.

Question 33

Can I send letters directly to referrers?

Accepted Answer

Yes. Briefly. includes secure email delivery to referring clinicians. Add your referrer's details, and Briefly. sends the finished letter directly, with full encryption in transit. You can also CC other recipients and maintain a complete send history.

Question 34

What is source verification?

Accepted Answer

Source verification is a core feature that ensures every clinical fact in your letter is traceable back to the original recording transcript. Briefly. highlights each statement with a confidence score and links it to the exact moment in your transcript, so you can verify accuracy at a glance.

Question 35

How does source-anchored verification work?

Accepted Answer

Every clinical value in your letter (medications, doses, test results) is linked to its exact timestamp in the consultation recording. If Briefly. can’t verify a value from the conversation, it flags it for your review before sending. Nothing leaves without your approval.

Question 36

Can multiple clinicians use Briefly. in the same practice?

Accepted Answer

Yes. Practice plans support multiple clinicians under one account. Each clinician gets their own profile, templates, and independent opt-in style learning setting. Practice administrators can manage users, billing, and shared templates from a central dashboard.

Question 37

Does Briefly. support different accents?

Accepted Answer

Yes. Briefly. handles a wide range of English accents including Australian, New Zealand, British, American, South African, Indian, and more. Confidence scores show you exactly where to check the transcript before you approve a letter.

Question 38

What browsers does Briefly. support?

Accepted Answer

Briefly. works on all modern browsers including Chrome, Firefox, Safari, and Edge (latest 2 versions). For the best experience, we recommend Chrome or Edge. Briefly. is also fully responsive and works on tablets and smartphones.

Question 39

What if I encounter a technical issue?

Accepted Answer

Our customer support team is available via email (support@briefly.health) with responsive support. Enterprise customers get priority support with phone and video call options. We also offer comprehensive documentation and video tutorials.

Question 40

Is there training available?

Accepted Answer

Yes! We provide onboarding sessions for all new users, video tutorials, written documentation, and optional live training sessions for practices. Enterprise customers receive dedicated onboarding and ongoing training support.

Question 41

What happens if Briefly. is down?

Accepted Answer

We maintain high-availability infrastructure with continuous automated monitoring. Our public status page at https://stats.uptimerobot.com/LDpzKl2d4U shows real-time system status, and in the rare event of downtime you'll receive notification and updates. Briefly is a 30-day processing workspace, not your medical record. The approved copy you file in your practice's record system is the record of the consultation.

Question 42

Can I use Briefly. offline?

Accepted Answer

Currently, Briefly. requires an internet connection for processing and data security. However, recordings are automatically saved and will sync when you reconnect. We're exploring offline recording capabilities for future releases.

Question 43

How do I get the best recording quality?

Accepted Answer

For optimal results: (1) Use a quiet room with minimal background noise, (2) Speak clearly at a natural pace, (3) Position your microphone 15–30 cm from your mouth, (4) Use a quality external microphone for frequent use. Briefly. works well with built-in device microphones, but a dedicated mic improves accuracy for complex medical terminology.

Question 44

Can I edit a letter after it has been generated?

Accepted Answer

Yes. Every generated letter is fully editable. Use the intelligent editor to make changes, and regenerate specific sections while keeping your other changes. If you turn on style learning, Briefly. can use your approved letters to follow your structure and tone in future drafts.

Question 45

How is Briefly. different from traditional dictation software?

Accepted Answer

Traditional dictation software converts speech to raw text. You still need to format, structure, and proofread everything yourself. 92% of organisations already capture speech data (Deepgram, 2025). The question is no longer "can we transcribe?" but "what clinical document comes out the other end?" Briefly. goes further: it structures your dictation into a professionally formatted consultation letter with source verification, opt-in style learning, and secure delivery. The output is a finished letter, not a transcript.

Question 46

How does Briefly. compare to using a medical scribe?

Accepted Answer

Medical scribes cost $30–60 per letter and require scheduling, training, and management. Briefly. provides instant turnaround at a flat monthly rate ($149–179/month) for unlimited letters. Briefly. also offers opt-in style learning, so if you turn it on your approved letters can guide the structure and tone of new drafts.

Question 47

How is Briefly. different from transcription services?

Accepted Answer

Transcription services typically take 24–48 hours and cost $4,000+/month for a busy practice. They produce raw transcripts that still need formatting. Briefly. generates structured, professionally formatted letters instantly with source verification. No waiting, no reformatting.

Question 48

Why use Briefly. instead of typing my own letters?

Accepted Answer

Patients told the 2025 NAB Health Survey that what they value most is feeling listened to and not being rushed. When documentation happens in the background, your attention stays with the patient. Typing a consultation letter takes 15–30 minutes on average. Briefly. reduces this to under 5 minutes total: 3 minutes recording, 1–2 minutes reviewing. For a clinician writing 5 letters per day, that saves over an hour daily.

Question 49

How does Briefly. compare to general voice-to-text tools?

Accepted Answer

General voice-to-text tools (like phone dictation or consumer transcription apps) lack medical vocabulary, produce unstructured output, and have no clinical verification. Briefly. is purpose-built for medical documentation with specialty-specific terminology, structured letter output, source verification, and healthcare-grade security.

Question 50

Can I use Briefly. for cardiology consultations?

Accepted Answer

Yes. Briefly. is fluent in cardiology terminology including ECG findings, echo measurements, catheterisation results, and medication regimens. It structures letters following standard cardiology consultation formats and adapts to your personal documentation style.

Question 51

Does Briefly. work for psychiatry documentation?

Accepted Answer

Yes. Briefly. handles psychiatric assessments, mental state examinations, risk assessments, and treatment plans. It recognises DSM-5 criteria, medication classes, and therapeutic terminology while maintaining the sensitive tone required for psychiatric correspondence.

Question 52

Can I use Briefly. for telehealth consultations?

Accepted Answer

Absolutely. With more Australians accessing specialists through the private system than ever before (47%, up from 39%, per NAB Health Insights 2025), Briefly. works seamlessly with telehealth workflows. Record your video or phone consultation using any device, and Briefly. generates a structured letter just as it would for an in-person appointment.

Question 53

Does Briefly. support surgical discharge summaries?

Accepted Answer

Yes. Briefly. generates structured discharge summaries including operative findings, post-operative instructions, medication changes, and follow-up plans. Custom templates let you set mandatory sections specific to your surgical specialty.

Question 54

Does it work for my specialty?

Accepted Answer

Briefly. works for any healthcare professional who writes clinical correspondence — GPs, specialists, allied health, and dental. Custom templates let you set the structure and conventions your specialty expects.

Question 55

Can allied health professionals use Briefly.?

Accepted Answer

Yes. While Briefly. is optimised for medical specialists, allied health professionals including physiotherapists, psychologists, speech pathologists, and occupational therapists can use Briefly. to generate structured clinical letters and reports adapted to their documentation requirements.

Question 56

How does Briefly help me understand my appointment?

Accepted Answer

In a 2025 national survey, Australian patients said what they value most is being listened to, not rushed, and having things explained in simpler language. They asked for "something to read afterwards." After your consultation, Briefly creates a plain-English summary of what was discussed, including your diagnosis, treatment plan, and next steps. Medical jargon is translated into language you can understand and act on.

Question 57

Can I share my summary with my family or caregiver?

Accepted Answer

Yes. Patients told the NAB Health Survey one of the things they value most is being "in control of my healthcare." Briefly puts that control in your hands. You can securely share your appointment summary with family members, caregivers, or other healthcare providers. You control who sees your information and can revoke access at any time.

Question 58

Is my patient data safe with Briefly?

Accepted Answer

Your data is encrypted with AES-256 at rest and TLS 1.3 in transit. Briefly never shares your health information with third parties. You can export or delete your data at any time.

Question 59

Do I need to pay to use Briefly as a patient?

Accepted Answer

Your first recording is free with no account required. After that, Briefly offers affordable patient plans so you can continue understanding your healthcare journey.

Question 60

Can I record my own appointment with Briefly?

Accepted Answer

Yes. With your clinician's permission, you can use Briefly to record your consultation and receive a plain-English summary afterward. Always obtain consent before recording.

Question 61

How do I get started with Briefly as a patient?

Accepted Answer

Visit briefly.health/patient and tap "Try a Free Practice Run." You can record a practice consultation in under 2 minutes. No account or credit card needed. When you're ready for a real appointment, simply open Briefly on your phone or laptop before your consultation begins.

Question 62

What devices can I use Briefly on?

Accepted Answer

Briefly works on any device with a browser and microphone: iPhone, Android, iPad, laptop, or desktop. No app download is required. For the best experience, we recommend using Chrome or Safari on a phone or tablet you bring to your appointment.

Question 63

Do I need to create an account?

Accepted Answer

Not for your first recording. You can try Briefly with a free practice run. No sign-up required. To save your summaries, share with caregivers, or access your history, you can create a free account in seconds.

Question 64

How long does it take to get my summary?

Accepted Answer

Your plain-English summary is ready within 60 seconds of your recording ending. You'll see your diagnosis, treatment plan, medications, and next steps clearly explained. No medical jargon.